Last Updated: 2 October 2026

We understand that customers may occasionally need to cancel an order.

1. Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Contact us as soon as possible with:

• Order number
• Name
• Registered phone number
• Cancellation request

Once an order has entered the dispatch/shipping process, cancellation may no longer be possible.

2. Prepaid Orders

If a prepaid order is successfully cancelled before dispatch and is eligible for cancellation, the applicable refund will be initiated through the relevant payment method.

3. Orders Already Dispatched

Orders that have already been dispatched may not be cancellable through the normal cancellation process.

Customers may need to follow the applicable return/refund procedure.

4. Cash on Delivery Orders

COD orders may be cancelled before dispatch by contacting customer support.

Repeated refusal of COD deliveries may affect future COD availability.

5. Cancellation by Nutrioxel

We may cancel an order in circumstances such as:

• Product being unavailable
• Incorrect pricing/listing information
• Payment failure
• Suspected fraudulent activity
• Invalid or incomplete delivery information
• Delivery restrictions
• Other legitimate reasons

If a prepaid order is cancelled by us, the applicable refund will be processed.

6. Contact

Email: nutrioxel@gmail.com