ThLast Updated: 2 October 2026

At Nutrioxel, we want customers to receive the products they ordered in good condition.

Because many of our products are consumable nutrition products, returns are subject to product condition and applicable requirements.

1. Damaged Products

If your product arrives damaged, contact us as soon as possible after delivery.

Please provide:

• Order number
• Photos of the outer package
• Photos of the product
• Photos of the shipping label
• Unboxing video, where available

2. Wrong Product

If you receive a product different from the product ordered, contact us with your order details and photographs.

After verification, we may arrange a replacement or other appropriate resolution.

3. Missing Items

If an item is missing from your order, contact us with:

• Order number
• Packing/package photographs
• Details of the missing item

We will investigate the issue and provide an appropriate resolution.

4. Product Condition

For consumable products, products that have been opened, used, tampered with or substantially altered may not be eligible for return unless the issue relates to a defect, damage, incorrect product or another applicable consumer-rights situation.

5. Return Request Period

[Insert your actual return-request period, e.g. 7 days from delivery.]

Return requests submitted after the applicable period may not be accepted except where required by applicable law.

6. Verification

Nutrioxel may request photographs, videos, order information, batch information or other details necessary to verify a return/replacement request.

7. Refunds

Where a refund is approved, it will generally be processed through the applicable original payment method or another appropriate method.

The time taken for the amount to reflect in the customer’s account may depend on the payment provider or bank.

8. Replacement

Where replacement is approved, the replacement product will be shipped subject to product availability.

If the same product is unavailable, an alternative resolution may be offered.

9. Non-Returnable Situations

Subject to applicable law, returns may not be accepted for circumstances such as:

• Change of mind after opening a consumable product
• Product used or consumed
• Damage caused after delivery through improper handling
• Incorrect storage by the customer
• Missing packaging or product components where required for verification

10. Contact Us

For return or replacement requests:

Email: nutrioxel@gmail.com

Important: Before publishing, replace the bracketed return window with your actual operational policy.