Last Updated: 2 October 2026

At Nutrioxel, we aim to process and deliver your orders efficiently.

1. Order Processing

Orders are processed after successful order confirmation and payment authorization, where applicable.

Standard processing time: 3-4 days

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational delays
• Remote-area delivery
• Other circumstances beyond our reasonable control

Estimated delivery: 3–7 business days

The delivery estimate is indicative and may vary.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout.

If free shipping is offered for qualifying orders, the applicable eligibility conditions will be displayed on the website.

4. Order Tracking

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

5. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

Nutrioxel may not be responsible for delivery failure caused by an incorrect or incomplete address provided by the customer.

6. Failed Delivery

If the courier attempts delivery but is unable to deliver the package, customers may need to coordinate with the courier for another delivery attempt.

7. Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible.

Please provide:

• Order number
• Photos of the package
• Photos of the product
• Unboxing video, where available
• Description of the issue

8. Delivery Delays

Occasionally, delivery may be delayed because of circumstances outside our control.

We will make reasonable efforts to assist customers when delivery issues are reported.

9. Contact

Nutrioxel

Email: nutrioxel@gmail.com